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Terms of Use

Hardkernel co., Ltd. website Terms & Conditions INTRODUCTION These are the terms and conditions governing the use of this website and the agreement that operates between us and you (hereinafter, the "Terms"). These Terms set out the rights and obligations of all users (hereinafter, "You" / "your") and those of Hardkernel co., Ltd. (hereinafter, "us" / "our" / "we" / the "Vendor") in relation to the goods/services offered by us through this website or any of the other websites to which we may link (hereinafter, collectively known as the "Terms of Use"). Before You click on the "CHECK OUT" button to place the order, please carefully read these Terms and our Privacy Statement. By using this website or placing an order through it, You are consenting to be bound by these Terms and our Privacy Statement. If You do not agree to all of the Terms and the Privacy Statement, do not place an order. These Terms may be subject to amendment, so You should carefully read them prior to placing any order. If You have any questions about the Terms or the Privacy Policy, You may access our web site or contact us through our contact web form.  Hardkernel co., Ltd.registered under company number 138-81-54116 with its registered address at 75-1 ManAnRo, ManAnGu, AnYang, GyeongGi, South Korea USE OF OUR WEBSITE These Terms are the only conditions that are applicable to the use of this website and they replace all other conditions, except with the express, prior written agreement of the Vendor. These Terms are important for both You and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business. You agree that, by placing your order and checking the tick box to agree to these Terms, You unreservedly accept these Terms, having read them. You agree that: You may only use the website to make legitimate enquiries or orders. You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact You in the event that this should prove necessary (see our Privacy Statement ). AVAILABILITY OF PRODUCTS All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock before Shipment Confirmation, we reserve the right to give You information about substitute products of an equal quality and value which You can order. If You do not wish to order such substitute products, we will refund any monies that You might have paid except bank transfer fees or PayPal fees. REFUSAL OF ORDER We reserve the right to withdraw any product from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we sent You a Shipment Confirmation, which we reserve the right to do at any time, at our reasonable discretion. We will not be liable to You or any other third party by reason of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent You the Shipment Confirmation.   YOUR RIGHTS TO CANCEL "COOLING OFF" If You are contracting as a consumer, You may cancel a Contract when order status is “on Hold”. Refund will not be accepted once your order is dispatched. We will not be responsible for shipping and handling on returned/abandoned items in any case.   Payments & Returns policy NOTE : Please read the below carefully before you place order.   Please check your items carefully. Any changes require the re-order process, and there will be additional refund charge for the changes. Please check your shipping address and phone number for delivery. If you enter wrong address, there will be additional shipping and handling cost. We do not support delivery to PO Box./Military area. For paypal, your ship-to address must match with paypal address. For bank transfer, please send us the evidence of your payment. It will shorten the delivery time. Warranty Warranty period : 16 weeks   During Warranty Period Shipper should pay for the shipping cost in any case for RMA. You need to pay for the shipping cost from your country to our office, and Hardkernel pay for the shipping cost from Korea back to your country. Hardware damage by any user's misuse is not covered by warranty.   After Warranty Period RMA requester should pay for the shipping cost for both way. The products might not be fixed if the hardware damage is serious (i.e., CPU/PMIC/PCB is broken permanently) Note there might be additional service charge if the hardware need any rework/repair process.   Please note that the ODROID developer editions are a development platform and its specifications are subject to change without notice and it may include Beta and Pre-Release software and as such not designed for end-users. Wireless devices' RF performance might not meet standard level.   Our price does not include taxes, tariffs, brokerage fee and any related charges. Customers outside of the South Korea may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country; you should contact your local customs office or tax authority for information specific to your situation. Additionally when ordering from this website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Hardkernel Co., Ltd will not be held responsible for international orders that never make it past your countries customs office. Please check with your customs office before placing your order. No refund will be given for items that are seized by your local custom’s agents or abandoned/destroyed items. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order. In the event that the extra charges exceed the value of the order, we may charge those amounts to the credit card originally used for the order.   Refund / Exchange will not be accepted once your order is dispatched. We will not be responsible for shipping and handling on returned/abandoned items in any case. International orders are shipped via FedEx, DHL or EMS (not able to choose) which can take approximately 2-7 days for delivery after dispatch. Tracking number will be sent to your registered email address. Please type the valid email address and phone number for delivery notice. If your location is extended or remote area, there might be additional surcharge request for shipping.        

Payments & Returns

NOTE : Please read the below carefully before you place order.   Please check your items carefully. Any changes require the re-order process, and there will be additional refund charge for the changes. And, due to re-order process, shipping may be delayed. If order is already processed, any request of change or cancel might not be accepted. Please check your shipping address and phone number for delivery. If you enter wrong address, there will be additional shipping and handling cost. We do not support delivery to PO Box, Military area. For paypal, your ship-to address must match with PayPal address. For bank transfer, please send us the evidence of your payment. It will shorten the delivery time. 1. Warranty     : 16 weeks          During Warranty Period     Shipper should pay for the shipping cost in any case for RMA.      You need to pay for the shipping cost from your country to our office, and Hardkernel pay for the shipping cost from Korea back to your country.     Hardware damage by any user's misuse is not covered by warranty.       After Warranty Period     RMA requester should pay for the shipping cost for both way.      The products might not be fixed if the hardware damage is serious (i.e., CPU/PMIC/PCB is broken permanently)     Note there might be additional service charge if the hardware need any rework/repair process. 2. Please note that the ODROID developer editions are a development platform and its specifications are subject to change without notice and it may include Beta and Pre-Release software and as such not designed for end-users. Wireless devices' RF performance might not meet standard level.   3. Our price does not include taxes, tariffs, brokerage fee and any related charges. Customers outside of the South Korea may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country; you should contact your local customs office or tax authority for information specific to your situation. Additionally when ordering from this website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Hardkernel Co., Ltd will not be held responsible for international orders that never make it past your countries customs office. Please check with your customs office before placing your order. No refund will be given for items that are seized by your local custom’s agents or abandoned/destroyed items. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order. In the event that the extra charges exceed the value of the order, we may charge those amounts to the credit card originally used for the order.   4. Refund / Exchange will not be accepted once your order is dispatched. We will not be responsible for shipping and handling on returned/abandoned items in any case.   5. International orders are shipped via Fedex, DHL or EMS which can take approximately 2-7 days for delivery after dispatch. Tracking number will be sent to your registered email address. Please type the valid email address and phone number for delivery notice. If your location is extended or remote area, there might be additional surcharge request for shipping. 

PRIVACY NOTICE Hardkernel co., Ltd. ACCOUNT

Why do we use your personal data? We will use your personal data to create and manage your personal account in order to give you a personalized and relevant experience at Hardkernel co., Ltd. We will provide you with your order history and details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information. Further we will enable you to save items in your cart, offer you size recommendations and enable you to rate and review the products you've purchased from us. In order to provide you with relevant product recommendations Hardkernel co., Ltd. will process your navigation and browsing on our digital platforms, your shopping history as well as the data you submitted to us through your account. What types of personal data do we collect? We will always process your e-mail address and password that you submit to us when you sign up for Hardkernel co., Ltd. account. We will process following categories of personal data if you choose to provide it to us: * contact information such as name, address, telephone number, Company, VAT/TAX ID, email address * country * account settings * encrypted payment card information We will process the following categories of personal data if you make a purchase * order history * delivery information * payment history Who has access to your personal data? We do not sell your information to third parties. We do, however, share data with third parties when necessary to fulfill a transaction, complete a service, for administrative purposes, or when required by law. Any data that is forwarded to third parties is used to meet Hardkernel co., Ltd.’s commitments to you. Hardkernel co., Ltd. may also supply your personal data to organizations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit rating and debt collection. Additionally, we will share your data if such sharing is required by law or to protect against potential or suspected fraud. Also, if Hardkernel co., Ltd.  undergoes a merger, corporate reorganization, or all or part of our assets are sold or acquired by another party, your personal data may be shared. If you do not want us to share your personal data in these manners, please do not provide it to us. What is the legal ground to process your personal data? The processing of your personal data to for your account is based on your consent when you create your Hardkernel co., Ltd. account. The processing of your personal data to provide you with relevant product information is based on our legitimate interest. Links The Sites may include links to other websites which don't fall under our supervision. We cannot accept any responsibility for the protection of the privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects. Copyright Hardkernel co., Ltd. All rights reserved. All materials contained within this website are protected by copyright belonging to Hardkernel co., Ltd. Your Account Information You can access your personal account to update your personal data. Please note, however, that your personal account information is protected by your user name and password. It is your responsibility to maintain the security of your username and password as any actions taken while logged into your account will be your responsibility. How long do we keep your data? We will keep your data for as long as you have an active Hardkernel co., Ltd. account. You have the right to terminate your account at any time. If you choose to do so your account will cease to exist and you are being considered inactive. We will keep your personal data in there are any legal requirements and if there is an open dispute. After your account has been terminated, your data will be deleted after an year. Your right to object to processing of your data: You have the right to object to processing of your personal data that is based on Hardkernel co., Ltd.:s legitimate interest by contacting odroid @ hardkernel . com. Your account will then be deleted and we will not be able to carry out our services to you.  

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